ANNUAL REPORT
This report sets out how we’ve performed over the last financial year and includes some key figures and information we hope you’ll find interesting.
Chairperson’s
INTRODUCTION
Put a quote from the chairperson in this area. It must be approximatley this length for spacing and layout on the finished design. This will allow any other content to fit perfectly when added in the future. VIDEO ALSO GOES HERE
Chief Executive’s
Review Of The Year
Put a quote from the Chief Exec in this area. It must be approximatley this length for spacing and layout on the finished design. This will allow any other content to fit perfectly when added in the future. VIDEO ALSO GOES HERE
Management teams.
Cunninghame Housing Association
Board of Management & Executive Management teams
Board Of Management 2019 – 2020
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna.
Executive Management 2019 – 2020
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna.
Meeting Attendance
For April 2020 – March 2021
Board Meetings
- BOM Meetings (7)
- Special BOM Meetings (7)
- Sub Committee Meetings (24)
- BOM Meetings (7)
- Special BOM Meetings (7)
- Sub Committee Meetings (24)
Average Attendance
- Attendance Achieved (80%)
- Non Attendance (20%)
- Attendance Achieved (80%)
- Non Attendance (20%)
Complaints Report (April 2020 – May 2021)
What follows is the statistical information of the complaints received by the Association during the period (April 2020 – May 2021) and reported in the Annual Return on the Charter.
1st Stage Complaints |
Number |
Percentage |
|---|---|---|
| Received In The Reporting Year | 34 | 89% |
| Carried Forward From The Previous Year | 0 | n/a |
| Complaints Responded to in full by the landlord in the reporting year | 34 | 89% |
| Complaints upheld by the landlord in the reporting year | 3 | 9% |
| Complaints Responded to in full within the timescale sent out in the SPOS Model Complaints Handling Procedure | 32 | 94% |
2nd Stage Complaints |
Number |
Percentage |
|---|---|---|
| Received In The Reporting Year | 4 | 11% |
| Carried Forward From The Previous Year | 0 | n/a |
| Complaints Responded to in full by the landlord in the reporting year | 4 | 100% |
| Complaints upheld by the landlord in the reporting year | 0 | n/a |
| Complaints Responded to in full within the timescale sent out in the SPOS Model Complaints Handling Procedure | 4 | 100% |
Governance Report
Outcomes
There were no improvements made to the CHA services as a result of the complaints process.
Our Tennants Groups were involved in the following:
CHA’s Annual Performance return to the Scottish Housing Regulator on the Scottish Social Housing Charter
CHA Tennants Conference
Rent Increase Consultation
Rent Restructure
Gas Safety
Planned Maintenance
Highlights
Of The Year
I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Gardening Competition
Story 1
Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
CHA Investors In People
Story 2
Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
MOCBP Awards Granted
For April 2020 – March 2021
North & East Ayrshire
- Ardrossan Highland Games
- Kilwinning Community Football Academy
- North Ayrshire Athletics Club
- 2nd Kilwinning Boys Brigade
- Blair Gymkhana
- Kilwinning Community events
- Ardrossan Highland Games
- Kilwinning Community Football Academy
- North Ayrshire Athletics Club
- 2nd Kilwinning Boys Brigade
- Blair Gymkhana
- Kilwinning Community events
Dumfries & Galloway
- Annan Christmas Lights
- Black And Golf Foundation
- Gretna Footbal Club 2008
- Kates Kitchen
- Annan rugby Club
- Annan Christmas Lights
- Black And Golf Foundation
- Gretna Footbal Club 2008
- Kates Kitchen
- Annan rugby Club
Our Communities
I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Services
Our strategy is quite simple, always strive to be the best at what we do and to take advantage of opportunities that help us to grow our business, its people and its services to its tenants and other customers.
Finance & Corporate Services
STAFFING NEW STARTS
Cunninghame Housing
- New Employees
- Total Employees
- New Employees
- Total Employees
Cunninghame Furniture
- New Employees
- Total Employees
- New Employees
- Total Employees
Citrus Energy LTD
- New Employees
- Total Employees
- New Employees
- Total Employees
Finance & Corporate Services
Learning & Development
Cunninghame Housing
- No of staff trained (7)
- No of hours training 3000
- Cost of training (£82,300)
- No of staff trained (7)
- No of hours training 3000
- Cost of training (£82,300)
Cunninghame Furniture
- No of staff trained (7)
- No of hours training 2000
- Cost of training (£4186)
- No of staff trained (7)
- No of hours training 2000
- Cost of training (£4186)
Citrus Energy LTD
- No of staff trained (7)
- No of hours training 3000
- Cost of training (£11092)
- No of staff trained (7)
- No of hours training 3000
- Cost of training (£11092)
Human
Resources
From the tables below you will note that the total number of hours spent training staff (4,366) with 36 new staff being recruited throughout the three companies:
CHA Group Of Companies |
New Employees |
|---|---|
| Cunninghame Housing Association | 18 |
| Cunninghame Furniture Recycling | 5 |
| Citrus Energy Ltd (inc Lemon Aid) | 13 |
| Total | 36 |
Housing & Property
Services
Cunninghame Housing Association manages properties throughout North and East Ayrshire, and Dumfries & Galloway with the majority of our stock located in Ardrossan, Saltcoats and Kilmarnock. The remainder is located throughout Ayrshire and Dumfries & Galloway including areas such as Auchinleck, Dalry, Stevenston, Kilbirnie, Annan, Gretna, Millport, Isle of Cumbrae and Fairlie.
I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Asset Management (April 2020 – May 2021)
In year 2020 – 2021 we continued to build on ur programmes of work ensuring all our homes continue to be maintained to the Scottish Housing Quality Standard, which was achieved for all of our applicable stock by the end of March 2015 abd to work towards achieving the Energy Efficiency Standard for Social Housing by 2022
Work Heading |
Number Of Properties |
Value Of Completed Work |
|---|---|---|
| Heating | 36 | £91,988.40 |
| Kitchens | 72 | £331,489.78 |
| Bathrooms | 86 | £290,521.74 |
| Door Entry | 0 | £0.00 |
| Structural / Drainage / Damp | 8 | £42,618.88 |
| Electrical | 1 | £5,346.00 |
| Smoke Alarms | 853 | £422,154.22 |
| Fencing | 32 | £42,578.75 |
| Windows & Doors | 34 | £105,671.19 |
| Roofing | 3 | £12,276.00 |
| EESSH Compliance | 3 | £2,982.46 |
Asset Management (April 2020 – May 2021)
In year 2020 – 2021 we continued to build on our programmes of work ensuring all our homes continue to be maintained to the Scottish Housing Quality Standard, which was achieved for all of our applicable stock by the end of March 2015 and to work towards achieving the Energy Efficiency Standard for Social Housing by 2022
Chief Executives
Office
To ensure the Association meets its objective of “Being More That Just A Landlord; Making Our Communities Better Places” our regeneration team work with a range of funders, partners, and community based organisations to lever in the resources necessary to create and sustain jobs, develop new community facilities and help address various facets of poverty.
I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Cunninghame Furniture
Recycling Company
Cunninghame Furniture Recycling Company has been established as a charitable subsidiary of the Association. Operating as a social enterprise and having charitable status, CFRC has established itself as a free and convenient service for those who want to get rid of unwanted furniture in an ethical manner and a valuable resource for those looking to furnish their home at an affordable price. Recycling and re-using good quality furniture not only re-distributes much needed items to those on limited incomes, it also impacts on landfill and the costs associated with that, both financial and ecological.
CFRC Social Impact 2020/21
Slide Here
I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Citrus Energy was set up by Cunninghame Housing Association in 2013, since then it has been operating as a social enterprise, helping people the length and breadth of Scotland, providing clarity, advocacy and the impartial advice needed to navigate through the energy market confusion for both Home and Business Energy Users.
ANNUAL REPORT