Cunninghame Scrutiny Group/ Lemon Aid SurveyPlease enable JavaScript in your browser to complete this form.The Cunninghame Tenant Scrutiny Group is conducting this short survey to find out how Lemon Aid, the Fuel Poverty and Advisory Service, is supporting Cunninghame tenants and how its services can be improved. Lemon Aid was established in 2013 and as part of Cunnninghame Housing Association provides a service in North and East Ayrshire and Dumfries and Galloway. We have produced a short survey and would really appreciate if you could take a few minutes to complete this survey and give your view. Please complete this survey and your name will be entered into a prize draw to win a £40.00 shopping voucher. Please provide your name and address in order to be included in the prize draw. 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How did you find out about Lemon Aid services? *WebsiteReferred by Cunninghame Housing Association (CHA)Referred by another organisationFrom a friend/relative/neighbourFrom an information leafletI am not sure2. What is the main reason you contacted Lemon Aid? You can tick more than one box. *To support you in dealing with your energy supplierHelp reduce fuel debtHelp with bills - help with issues, estimated versus actual, inaccuracies, resolve the issuesMeter support – identify if meter is right for your needs, smart/prepay/credit/complex– does it relate to heating system?Help with how to use meter and heating systemsPlease add your comments:3. How did you speak to a Lemon Aid advisor? *Over the telephoneBy emailIn person4. How satisfied were you with the support you received from Lemon Aid? *Very satisfiedSatisfiedNeither satisfied nor dissatisfiedDissatisfiedVery dissatisfied5. Did you find it straightforward and easy to contact a Lemon Aid advisor? *YesNoNot surePlease add your comments: 6. In your opinion, did Lemon Aid maintain effective communication with you, keeping you informed of progress with your enquiry? *YesNoNot surePlease add your comments: 7. Was your enquiry resolved to your satisfaction? *YesNoNot surePlease add your comments: 8. Overall how satisfied were you with the outcome of the support from Lemon Aid? *Very satisfiedSatisfiedNeither satisfied nor dissatisfiedDissatisfiedVery dissatisfied9. Please can you explain what happened as a result of the support you received from Lemon Aid? *10. Would you recommend Lemon Aid to other people? *YesNoNot sure11. What do you think Lemon Aid could do to improve its services for tenants? *12. Did you know that you can use Lemon Aid services again in the future if you need their support? *YesNoNot sureThank you for taking part in the survey being conducted by the Cunninghame Tenant Scrutiny Group. By submitting your responses your name will be included in the prize draw.Submit
