Planned maintenance is delivered by our in-house team Direct Works. They are responsible for the delivery of all our major replacements or repairs. This makes sure our properties are in the best possible means that meets the Scottish Housing Quality Standard.
We run a full planned investment programme where central heating, kitchens, bathrooms and windows are replaced when needed. Our programmes for replacement are decided by full stock condition survey or passed to our asset management team. The majority of our stock had the full survey carried out between June 2008 and July 2010. The data gathered was used for our kitchen & bathroom replacement programmes which have been running successfully since January 2010.
We need to continually assess our housing stock, and we will be starting a 5-year survey cycle for our stock. This data will continually update when the replacement of building elements will be carried out to individual properties.
The Association has in place an overall strategy document outlining how we will continue to maintain all our homes. It details how we engage with tenants to deliver a wide range of home improvements.
Kitchen Replacements
Here’s what you can expect before, during and after your kitchen replacement.
Before the team can fit your new kitchen we ask that you do the following.
- Clean worktops
- Clear and empty cupboards and drawers
- Remove non-plumbed or hardwired appliances from kitchen (i.e Fridge, Microwave, Tumble Drier)
- Remove flooring if possible (Direct works not liable for damage if left down)
- Remove tables & chaires if possible
During the kitchen replacement our opperatives will:
- Strip out the old kitchen
- Disconnect your washing machine and cooker
- Remove tiles
- Alter plumbing and electrics
- Fit new lights
- Replace the extractor fan
- If you require cooker/oven put in overnight, please make the operatives aware so they can fit and arrange to attend the next morning to disconnect (there will be no worktop/prep space or sink though)
- Installing the new kitchen
When the team complete your kitchen they will add the finishing touches:
- Plumb in the cooker and washing
- Seal the new worktops/tiles with silicone
- Install new electrical faceplates & fan
- Retouch the plasterworks
- Fit the glass splashback
Bathroom Replacements
Here’s what you can expect before, during and after your bathroom replacement.
Before the team can fit your new bathroom we ask that you do the following.
- Have bathroom completely cleared / Clean .
- Remove all small items soaps / Towels /Baskets .etc .
- Removal of Any larger items ie shelfs cabinets
- Floor Coverings are advised to be removed but not essential please be aware that new bathroom sanitaryware will not be of same shape as existing so may leave gaps around your existing floor covering
- Make sure passage way to bathroom is clear .
- Make sure there is clear access to your consumer unit .
During day 1 of the bathroom replacement our team will:
- Strip out the old bathroom and tiles
- Alter the existing pipework
- Fit a new light and extractor fan
- Refit a new bath and wet wall
During day 2 of the bathroom replacement our team will:
- Complete the wet wall and sanitaryware
- Seal up and amend any damage to walls or ceilings caused by works
*Please note that redecorating and installing new flooring are not included as part of you bathroom replacement.
*A thermostatic mixer valve has been fitted under the bath that will reach a maximum 44 degrees to prevent scalding.
When the team complete your bathroom they will:
- Contact you to arrange a visit to inspect our works as per our specifications
We hope that you are happy with the service provided and ask you to fill out the satisfaction questionnaire to help us with feedback to keep improving the service .
